Lower workload
Repetitive requests and manual triage move off the queue and into workflows.
Intelligent support operations. Early access is open.
AI helpdesk software that sees more than the ticket.
Rezolo Desk classifies, routes and drafts grounded answers for routine requests across WhatsApp, email and web, brings the full customer view into every conversation, and turns support signals into early visibility on the accounts that need attention.
- Omnichannel
- Email · Chat · Portal · WhatsApp
- Grounded AI
- Answers from your sources, not guesses
- Built for India
- DPDP-aware by design
Ticket #48219
Auto-routedRefund not received for a cancelled order
Ananya Sharma · via WhatsApp · classified on arrival
Category
Refunds · Payment
Priority
High
Order
#RZ-88213
Routed to
Payments
Grounded draft for the agent
Refund was already raised to the original payment method. The suggested reply quotes your refund policy and includes the payment reference so the customer can track it.
Source attached. An agent approves before it goes out.
How it works
Every request, one engine.
Requests arrive on whichever channel the customer prefers. Rezolo Desk takes them in, sorts them by category and priority, and drafts a reply from your own knowledge for an agent to approve.
The modules
Three modules, one support layer.
Rezolo Desk works as a system: resolve the request, understand the customer behind it, then improve the account over time.
Want the full picture? See everything Rezolo Desk does, from channels and AI to support analytics.
- 01Resolve
Helpdesk
Take the first pass on every request across WhatsApp, email and the web widget: classified, routed, and answered from your own knowledge for an agent to approve.
- 02Understand
Customer 360°
Bring the customer, the conversation and the full history into every interaction, so agents never ask twice.
- 03Improve
Account Health
Turn support signals into early visibility on the accounts that need attention before they churn.
What changes
Scale customers, not support workload.
Faster resolution
Requests are classified and routed the moment they land, not when someone gets to them.
Consistent experience
The same answer on every channel, drawn from one source of truth.
Scale without headcount
Grow the customer base without growing the support team in proportion.
Built on trust
Automation you can actually switch on.
Grounded, not guessed
Answers cite your own verified knowledge, and hand over to an agent when there is no source.
Your rules, your data
Tenant-isolated support data with role-based access and configurable retention.
DPDP-aware by design
Built for India's Digital Personal Data Protection Act, 2023 from day one.
FAQ
Helpdesk questions, answered.
Still unsure whether Rezolo Desk fits your support operation? Write to hello@rezolo.in and we'll answer directly.
Rezolo Desk is AI helpdesk software. It pulls WhatsApp, email, chat and web requests into one ticket queue, sorts each one by category and priority, drafts an answer to the routine ones from your own knowledge for an agent to approve, and shows agents the customer history behind the rest.
AI helpdesk software is a ticketing system that reads each incoming request, tags and routes it, and answers the common ones from your own knowledge, so agents spend their time on the tickets that actually need a person.
A traditional help desk stores and tracks tickets while agents do the tagging, routing, lookup and replies. Rezolo Desk does that first pass for you and leaves the exceptions for the team.
WhatsApp, email, live chat and a web self-serve portal, all in one shared inbox with a single ticket history per customer.
Yes. WhatsApp tickets sit in the same queue as email and chat, so a customer who starts on WhatsApp and follows up by email keeps one thread and one answer.
No. Replies come from your verified knowledge and your business rules, with the source attached. When there is no source, the ticket goes to an agent instead of getting a guess.
Support teams with high daily ticket volume and repeat questions, such as education institutions handling fees, admissions and certificates, and e-commerce teams handling order status, refunds and address changes.
Usually yes. You get tickets, queues, assignment and history like any help desk, plus the automation layer. Existing users and past tickets can be moved over during onboarding.
It reads from the systems your answers already live in, so agents and automation work off the same records. We confirm which ones before onboarding.
We start with a small set of your highest-volume request types, connect the systems behind them, then move users and history across. First automated flows typically run in weeks.
Support data is kept separate per customer, access is role based, retention is configurable and data is deleted when you leave. On this website we keep only what you submit, with your consent, in line with India's Digital Personal Data Protection Act, 2023.
Write to hello@rezolo.in. We will understand your requirements first, then guide you on the commercials.
Rezolo Desk
Automate and scale your B2C support operations.
We're onboarding a small group of early teams. Tell us about your support operation and we'll show you exactly which of your repeat tickets Rezolo Desk can take off your queue.
- A walkthrough mapped to your real ticket mix
- A focused proof of concept on your priority use cases
- Early-access input into the product roadmap
- Direct line to the founding team
Prefer email? Start a conversation at hello@rezolo.in
Talk to us
Have a support queue you want to fix? Write to us.
Reach out at hello@rezolo.in. We will understand your requirements first, then guide you on the commercials.