WhatsApp requests become tickets with the full thread, so customers stay on the channel they already use.
A product by Rezolo
Rezolo Desk, the AI helpdesk built for high-volume B2C support.
Rezolo is the company and platform. Rezolo Desk is its customer support product: one queue for WhatsApp, email, chat and portal requests, automatic sorting and routing, grounded replies from your own knowledge, and the full customer story behind every ticket.
What is Rezolo Desk?
Rezolo Desk is AI helpdesk software. It takes every incoming customer request, reads it, tags it by category and priority, routes it to the right owner, answers the routine ones from your verified knowledge, and hands the rest to an agent with the customer context already attached. It works as a full ticketing system, not a bot bolted onto an inbox.
Who is it for?
Support teams that handle high daily ticket volume with a long tail of repeat questions. Education institutions dealing with fees, admissions, attendance and certificates. E-commerce and delivery teams dealing with order status, refunds, cancellations and address changes. Any B2C operation where the same twenty questions make up most of the queue.
Channels
Every channel lands in the same queue with one ticket history per customer, so a request that starts on WhatsApp and continues over email stays one conversation.
Shared support inboxes are converted into tracked tickets with assignment and history.
Web chat
A chat widget on your site opens a ticket instantly and can answer common questions on the spot.
Self-serve portal
Customers raise and follow their own requests without waiting for an agent to reply.
What the AI does
The AI works on your own material and your own rules. It does not invent policy, and it says nothing it cannot point to.
Classification
Each request is read and tagged by intent, category and priority as it arrives.
Routing
Tickets go to the right queue or owner based on category, priority and your rules.
Grounded answers
Replies are drawn from your verified knowledge with the source attached.
Agent assistance
Agents get a suggested draft with the reasoning and citation, and stay in control of the send.
Automated resolution
Routine, well-defined requests are closed end to end without an agent touching them.
Human handoff
No source, low confidence or a sensitive case means the ticket goes to a person, not a guess.
Customer intelligence
Agents should not have to reconstruct the customer from scratch on every ticket.
Customer 360°
The customer, their record and their open items sit next to the conversation.
Conversation history
Past tickets across every channel in one timeline, so nobody asks the same question twice.
Account health Coming soon
Support signals roll up into early visibility on accounts that need attention.
Customer support analytics
Support analytics in Rezolo Desk is about running the operation, not vanity charts. It answers what is coming in, what is stuck, and where the team needs help.
Volume and trends
Ticket volume by channel, category and period, so you can see what is actually driving the queue.
Backlog and SLA
Open, ageing and breaching tickets, with SLA targets tracked per queue.
Response and resolution time
First response time and resolution time by category, channel and owner.
Agent and team performance
Workload, throughput and handled mix per agent and per team.
CSAT and QA Coming soon
Customer satisfaction and quality review on sampled conversations.
AI and account insights Coming soon
Automation rate, deflection, escalation patterns and recurring issues by customer or account.
What changes for the team
No promised percentages here. What we can describe is the shape of the change.
- Repetitive tickets and manual triage move off the agent queue
- Requests are sorted and routed the moment they arrive
- The same answer on every channel, from one source of truth
- Customer growth stops meaning proportional headcount growth
Data handling
Support data is kept separate per customer, access is role based, retention is configurable and data is deleted when you leave. Rezolo Desk is built with India's Digital Personal Data Protection Act, 2023 in mind.
Read the privacy and DPDP notice or ask us anything at hello@rezolo.in.
Talk to us
Have a support queue you want to fix? Write to us.
Reach out at hello@rezolo.in. We will understand your requirements first, then guide you on the commercials.